Disconnect the recorder power adapter and replace it with a power adapter of the same amperage.Look for signs of melting and/or a burning smell.Check for any physical damage to the power adapter.Ensure you are using the power adapter that came with the recorder.Check to see if the recorder’s power adapter has gone bad.NOTE: Not all recorders have a power switch. Ensure the recorder’s power switch is turned to ON.This will help us identify if the issue is with the surge protector/power strip or the battery backup. If the power adapter is connected to a surge protector/power strip or battery backup, then unplug it and connect the recorder directly to the wall outlet.Plug another device into the outlet, such as a lamp, to see if it works. Check to ensure the outlet you have the recorder connected to is receiving power.If the LED on the recorder is turned ON but you cannot see an image on your monitor, please refer to the Video Loss section of this article.Some devices feature an internal fan, so if you can hear the recorder’s fan, it is receiving power.If the LAN port light is flashing green, the recorder is receiving power. If your recorder does not have an LED, check the Network port on the rear of the recorder.Verify the LED is on if your recorder has one.See if your recorder is receiving power.If your recorder is not powering on, please try the steps below before contacting technical support. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone. NOTE: Your product Series can be located on the support sticker on your recorder.Ģ. From your product’s support page, scroll down and click on “ Manual.” IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.ġ. Visit and enter your Series into the Search bar. If they are forcibly used, it will damaged easily like abnormally sounded, read and write faults, work stop, video data loss etc.Click from the list below to navigate to that section of this guide for more information. Most of the ordinary computer hard disks are not suitable for long-term continuous reading and writing. The ordinary computer hard drive is designed with 8×5 as working time, which means 8 hours of work per day and 5 days per week. The CCTV monitoring hard drive is designed and developed to install 24×7 as working time, which means 24 hours a day and 7 days a week. In addition, the CCTV monitoring hard drive is optimized for the read and write structure to extend the life of the (magnetic) head. If a VCR is installed with multiple hard drive, this will inevitably cause damage to the power supply. The CCTV monitoring hard disk startup is slowly accelerated, and the current is controlled at about 1.5 amps. The power-on start mechanism of the ordinary hard drive is instantaneous full-speed start, and the current will reach about 2 amps or even higher. It can support recording and playback of the recorder very smoothly, optimizes the storage and reading and writing of the streaming media, and is more stable than the ordinary computer hard drive in terms of system data and mathematical image information. The CCTV monitoring hard drive is customized according to the system characteristics of the digital video recorder. So What’s the difference between a CCTV hard drive and a normal computer hard drive ? That is to say, the use of ordinary computer hard drive will greatly increase the failure rate, increase the cost of maintenance services, and also have a loss on brand image. According to professional tests, the use of CCTV monitoring hard drive reduces the read and write failures to less than 6%. In fact, about 50% of DVR failures are from the hard disk read and write failures. Is it corrected to install either of them? Under normal circumstances, unless the customer requests, the engineering company will install an ordinary computer hard disk on the video recorder. So what is the difference between the two? Is the effect the same? People doubt that in CCTV monitoring system sometimes uses a CCTV hard drive, the other times uses an ordinary computer hard drive.
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